Payment Options
Like you’d find with any software subscription, with Mytelnet you’ll pay a small monthly fee to use the software at your leisure. We’ve gone out of our way to make our subscription prices as accessible as possible for businesses, from small to large, and even individuals who aspire to use more professional telecoms services.
Here, we’ll break down the payment structures and options as clearly as possible, and as always -- don’t hesitate to contact us if you need a tailored solution for your business, no matter the size.
The Standard Package
The Standard subscription cost is R35 per user per month, and with a subscription, you’ll be able to add two users. Let’s break it down in an example:
You have four people in your small business, and want to give everyone their own user account on the Mytelnet dashboard.
You’ll need to add four users, which means four subscriptions will suffice.
In the ‘Subscriptions’ settings, you’ll notice that each subscription purchased will give you one new user slot.
So, it’s safe to say four subscriptions will allow each company employee a profile, and all you’ll need to pay for these subs is R140 per month.
In addition to subscriptions to host each user profile, you’ll have the ability to load airtime to your account which will be used to make calls. If you’re not sure how Mytelnet’s calling systems work, head to Part 1 of this User Manual to brush up on Mytelnet’s calling features.
This subscription package features some of the essentials you’ll need to streamline your team’s communications. We have implemented our tried and tested software to help simplify the way any business collaborates and connects. Our communications platform is quick to set up, integrates with your existing technology and onboards your staff, all in a matter of minutes.
The result? A fully-fledged office that is available wherever you are.
What you’ll get:
Voice, video or message.
Secure, premium quality calls.
iOS and Android mobile apps.
An unlimited number of users, volume discounts are automatically applied.
The Advanced Package
Our Advanced package is designed with specific business needs in mind. This one’s a bit different to the Standard Package in that it includes additional services managed directly from Mytelnet.
With this option, you’ll have the ability to make Mytelnet your communications hub as well as a business shopfront. With this option, you’ll receive our integrated communications platform, as well as a tailored answering service. Basically, this means that we’ll appoint a virtual front-of-house that will answer calls made to your business and route them to the correct person within the correct department, opening your employees to deal with other essential business needs.
The Advanced package is priced according to your business requirements, finding out how much it’ll cost you monthly is as easy as sending us an email. Easy, right?
What you’ll get:
Our communications platform.
Human-centred call answering service.
Scripted reception service.
An unlimited number of users, volume discounts automatically applied.
Premium Package
If your business needs extend beyond the two alternative plans, Mytelnet is more than happy to offer an even more comprehensive option. At this point, Mytelnet becomes more a trusted business partner, and we’re more than happy to help.
Within the Advanced package, we will take care of the full remit of your communications, connection, collaboration and much more using the Mytelnet platform. Don’t worry, it sill stays your business, but this time it’s delightfully simplified. This includes, but isn’t limited to all of the above offers, as well as installation and management of an internet connection at your place of work (or on-the-go, with our LTE options), as well as failover data support to keep your data safe.
What you’ll get:
A customised solution.
Premium first-class connection.
Failover data support.
Inclusive in all Packages
Oh, you thought that’s all? Lucky for you, Mytelnet’s service offerings don’t stop there. Each of the abovementioned packages includes an array of other services to help grow your businesses comms strategy.
Online sign-up and configuration.
New user or device addition in seconds.
Portal-based user, preferences, and settings management.
Unlimited call and message participants.
User groups and team channels.
Fixed-line number porting.
Security, usage and spend alerts.
Consumption analytics and dashboards.
On-call human support.
Company contact list(s).
Personal contacts integration.
User availability/status.
Call routing and diverts management.
Voicemail and call recordings.
Organise your business profile
Congratulations! You’ve made it past the hardest part: making the decision to improve your business. Creating a profile and getting set up was just the start - now we get to the fun stuff.
Get to know your Dashboard
The first page that will greet you upon logging into the desktop platform is your user dashboard. This includes a user profile, access to all of the accounts and a brief overview in an easy-to-understand user interface. Let’s go ahead and check out that dashboard.
Up top, the dashboard will give you a brief overview of your account, including your Domain address, the company’s default phone number as well as your airtime balance. It’ll also prompt you as to how much will be billed at the end of the month.
Below that, you’ll find a graph showing your business’ call trends over the past month. It shows the amounts of inbound calls, outbound calls, international inbound and international outbound calls. This way, it’s easy to keep track of all spend across the board when it comes to your business communications.
To the right, you’ll see a short summary of your active subscriptions (we covered subscriptions in the previous section). If you have any open subscriptions, it’ll be easy to see whether you’re running out and need to secure another, or can cut down if you don’t need them anymore.
In the middle, you’ll find an icon that’ll give a clear indication of the highest calls made from company numbers. This is the ideal feature to help track spend and track allocations to different departments.
Scroll down a bit and you’ll see the Daily/Monthly call spend graph, which will give you a clear indication of more expensive days and help with monthly budget reporting, depending on your needs.
Set up your Users
Probably one of the most straightforward steps in the setup process is setting up your users on the User page found on the left-hand sidebar of the page. Here, you’ll give each employee and manager a personal profile that they can use to log into their own Mytelnet profiles and use the service.
After you navigate to the User section of the desktop version of the platform, you’ll be greeted by a log in the form of a spreadsheet. Initially, only your own name and profile will be set up, but you’ll now have the ability to create profiles for each employee. To add a new user, simply click on the ‘Add User’ button, after which you’ll need to input some information to continue.
Firstly, you’ll need to create a user name and a password for each user profile, So this step can be completed by the person whose profile is being set up. Following this, you’ll have to input a few more details, like the Name, Surname, Role and Department they work in. This will help tremendously to sort users in a simple manner.
After the user profile has been created, the user will receive an email address that will guide them through the login process. See? After the primary profile has been established, adding users is just so easy.
Create User Groups
Groups are just another way to organise your company’s communications in a more detailed manner. It’s important for us to make the process of organising your communications as clear and straightforward as organising anything else in a business.
The Groups section of your dashboard can also be found in the sidebar menu on the left-hand side of the page. Here, you can group smaller groups of people within an organisation so calls can be routed according to their function. As an example, you can group the sales team members into a group called ‘Sales’, and allocate an extension that’ll ring through to each person in that group.
If groups seem relatively daunting, don’t panic. We’ll cover Groups and how they work in even more detail further in this guide, so keep an eye out if you think this is a feature that your business will benefit from.
Allocate your numbers
Okay, you’ve created user profiles for each employee, and everyone’s set up in a group. Now, you can go ahead and give each user a unique phone number in the ‘Numbers’ section of the dashboard.
This is an important step, because the Mytelnet platform can call directly to a mobile phone, not many people are comfortable giving out their personal mobile numbers. Mytelnet makes it easy to set up a completely different business number that’ll automatically be routed to the right person when it’s needed.
With this, every employee will also receive an internal extension, that anyone on the Mytelnet network within your organisation can dial to call a specific person. This is handy if you quickly want to dial a specific person or department (as each group also receives an internal extension).
It’s important to keep in mind that you’ll also need to purchase numbers separately. But this is generally at a low rate, and may even be free.
Load airtime
As with any network, buying airtime is almost easier than using airtime. On the Mytelnet platform, you’ll just need a debit or credit card activated for online purchases (like the one used to initially set up the Mytlnet account), and a few bucks to buy the airtime.
To access the airtime purchase page, you’ll need to navigate back to the Home Dashboard, where you’ll find the ‘Purchase Airtime’ button on the bottom right of the page. This will take you directly to the purchase page, where you can then choose the amount you’ll buy, and the payment method as discussed above.
Because we know that communication in a business is of utmost importance, there may be opportunities to use discount codes to buy airtime at a reduced rate. If you get your hands on a discount code, it’s easy enough to apply by inputting it in the ‘Discount Code’ bar in the ‘Purchase Airtime’ block. The total amount will be calculated and show below, after which you’ll naturally make the payment.
And presto! You should now be set up and ready to make your first call, and allow employees to use their Mytelnet user profiles to make and receive calls too. You’ve made it this far. Next up: Making your first call.
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